Last Updated: [01/09/2024]
Phiten Australia is committed to protecting the privacy of our customers and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
By accessing our website or using our services, you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please do not use our website or services.
1. Collection of Personal Information
1.1 Types of Personal Information Collected
We may collect and hold the following types of personal information about you:
-
Identification Information: Your name, address, phone number, and email address.
-
Payment Information: Credit card details and other financial information necessary for processing payments.
-
Order Information: Details of products you have purchased or expressed interest in, including delivery and billing addresses.
-
Usage Information: Information about how you use our website, products, and services.
-
Marketing Information: Preferences and feedback regarding our products and services, as well as your marketing preferences.
-
Other Information: Any other personal information that you voluntarily provide to us or that we may collect in accordance with this Privacy Policy.
1.2 Methods of Collection
We collect personal information in a variety of ways, including:
-
Directly from You: When you provide information to us directly through our website, customer service interactions, or at events.
-
Automatically: When you visit our website, we may automatically collect certain information using cookies, web beacons, and similar technologies.
-
From Third Parties: We may collect information from third-party service providers, social media platforms, and other partners.
2. Use of Personal Information
We may use your personal information for the following purposes:
-
To Process Transactions: To process and fulfill your orders, including sending confirmation emails and delivering products.
-
To Communicate with You: To provide you with customer support, respond to inquiries, and send updates about your orders.
-
To Improve Our Services: To analyze usage and improve our website, products, and services.
-
For Marketing: To send you promotional materials, newsletters, and other communications that may be of interest to you, if you have opted in to receive such communications.
-
To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal requests.
-
To Protect Our Rights: To protect the safety, rights, and property of Phiten Australia, our customers, and others.
3. Disclosure of Personal Information
We may disclose your personal information to:
-
Service Providers: Third-party companies that provide services on our behalf, such as payment processing, order fulfillment, marketing, and data analysis.
-
Legal Authorities: Government authorities, law enforcement agencies, and other third parties when required by law or in response to legal requests.
-
Business Transfers: In connection with a merger, sale, acquisition, or other business transfer.
-
With Your Consent: To other third parties when you have provided your consent to the disclosure.
We do not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.
4. Security of Personal Information
Phiten Australia takes reasonable steps to protect your personal information from misuse, loss, unauthorized access, modification, or disclosure. We use industry-standard security measures, such as SSL encryption, to safeguard your data during transmission and storage.
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and deliver targeted advertising. By using our website, you consent to our use of cookies in accordance with this Privacy Policy.
You can manage your cookie preferences through your browser settings. However, please note that disabling cookies may affect your ability to use certain features of our website.
6. Access to and Correction of Personal Information
You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, incomplete, or outdated. To make a request, please contact us using the details provided below. We may need to verify your identity before processing your request.
7. Marketing Communications
If you have opted in to receive marketing communications from us, you can opt out at any time by following the unsubscribe instructions in the communication or by contacting us directly. Please note that even if you opt out of marketing communications, we may still send you transactional or administrative messages related to your purchases or account.
8. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website, and the "Last Updated" date will be revised. We encourage you to review this Privacy Policy periodically for any changes.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Phiten Australia
Email: info@phiten.com.au
Address: Lot 204, Level 1, Buidling 9, 2728 Logan Rd, Eight Mile Plains QLD 4113
11. Your Rights Under Australian Law
Under the Privacy Act 1988 (Cth), you have certain rights regarding your personal information, including the right to access and correct your information, and the right to make a complaint if you believe we have breached the Australian Privacy Principles.
