Return and Exchange Policy

At Phiten Australia, we strive to ensure customer satisfaction with every purchase. If you need to exchange a product, please review our exchange policy below.

Return and Exchange Policy

Eligibility for Exchange:

• We offer a new-for-new exchange within 7 days of purchase.
• The exchanged item must not exhibit any signs of intentional use, defects, damages, package damages, scratches, stains, odors, or moisture.
• Both the product and its accessories, complimentary items, inner and outer packaging, as well as the receipt, must be intact.

• Please bring along the receipt and the original payment method (such as credit card, debit card, EFT payment, etc.).
• Exchange of goods is limited to one occurrence and cannot be repeated.

• Failure to provide the original receipt and warranty card (limited to certain items).
• The warranty card is valid for one year from the purchase date. Please keep it safe.
• Failure to present the warranty card will result in warranty card invalidity.
• Damage caused by human factors or natural wear and tear from usage is not covered by the warranty.
• Warranty card is only valid for Phiten products sold at directly operated stores and counters in the Australian region.
• Items purchased at non-original stores or counters, and items exchanged, lost, or damaged because of unauthorized opening or beyond restoration, cannot be exchanged.
• Products that have been unsealed and worn cannot be exchanged.
• Personal hygiene items such as undergarments, socks, cosmetics, and skincare products cannot be returned or exchanged once opened.
• Promotional and special offer items that are non-returnable and non-exchangeable (e.g., lucky bags, special product bundles, clearance items).

Contact Us

If you have any questions about our return and exchange policy, please contact our customer service team at sales@silvervalley.com.au 

Thank you for shopping with Phiten Australia. We appreciate your understanding and cooperation.